WHERE CAN I BUY TICKETS?
You can purchase tickets online or at the event on the day of your visit.. We recommend you purchase tickets online as we cannot guarantee that tickets will be available at the event on the day. Online tickets can be purchased through our website or on Eventbrite.
WHAT IS AN ADULT TICKET?
An adult ticket is valid for visitors aged 16 to 64 years old.
WHAT IS A CHILD TICKET?
A Child ticket is valid for visitors aged 3 to 15 years old. Children aged 2 or under do not need a ticket to enter.
WHAT IS A CONCESSIONS TICKET?
A Concessions ticket is valid for visitors aged 65 or older, with a disability, on unemployment benefits & student of all ages. Proof may be required at the entrance of the event (e.g. Driver’s License, DLA & student card).
WHAT ARE FAMILY TICKETS?
A Family ticket is valid for 4 people only. A Family ticket is valid for 2 Adults + 2 Children or 1 Adult + 3 Children. Children aged 2 or under do not need a ticket to visit the event. A minimum purchase of 4 tickets is required.
WHAT ARE GROUP TICKETS?
Group tickets are valid for groups of 10 visitors or more (irrespective of age, it is a set price per person regardless if they are a child or an adult). Visitors aged 2 or under do not need a ticket to enter. A minimum purchase of 10 tickets is required.
DO YOU OFFER DISCOUNTS FOR DISABLED VISITORS?
Disabled visitors should buy Concession tickets, unless they are part of a Family or Group tickets.
DO I NEED TO BUY A TICKET FOR MY CHILD?
Children aged 2 or under do not need a ticket to enter.
DO YOU OFFER FREE ENTRY FOR CARERS?
We offer registered carers free entry into our event as long as they are accompanying their dependent. You can obtain your free carer ticket during the process of purchasing a Concession or Child tickets for the dependent. During the purchase enter the code CARER. Only 1 Carer ticket can be purchased per transaction. Should you wish to purchase more than 1 carer ticket, please perform multiple purchases.
IS THE ROUTE ACCESSIBLE FOR WHEELCHAIR USERS?
The route has been carefully chosen so as to maximize accessibility to wheelchair users. That said, please be aware that some pathways have uneven flooring or steep gradients as we will be hosting our events in outdoor public parks. Please note that we do not hire out wheelchairs at the event.
CAN I BRING MY PETS ALONG?
Only assistance dogs will be allowed to enter, no other dogs or pets will be allowed to enter the event.
CAN I BRING A STROLLER/PUSHCHAIR/BUGGIE?
Yes. That said, we do not have facilities for storing them.
CAN I BRING CHILDREN’S SCOOTERS/BIKES/SKATES?
Children’s scooters/skates/bicycles will not be allowed to enter the event & we do not have facilities for storing these items at the event.
HOW DO I REDEEM MY DISCOUNT CODE?
When buying the ticket on our website, you can enter the discount code you have when you go through the purchasing process. The code should be entered before you pay. Once the tickets have been purchased, we cannot apply the discount retrospectively.
I DID NOT RECEIVE MY TICKETS. HOW CAN I GET THEM?
Email us at firstname.lastname@example.org to inform us that you have not received your tickets. Please include the following information in your email: 1. the full name of the person that purchased the tickets 2. the last four digits of the card that was used to make the payment. 3. The email address where you would like to receive your tickets.
I RECEIVED SOME OF MY TICKETS, BUT NOT ALL?
Email us at email@example.com to inform us that you have not received your tickets. Please include the following information in your email: 1. The order no. 2. the full name of the person that purchased the tickets 3. the last four digits of the card that was used to make the payment. 4. The email address where you would like to receive your missing tickets.
DO I NEED TO PRINT MY TICKETS?
You can print your tickets or show the tickets on your phone to our team at the entrance. Please have the barcode showing so that your tickets can be scanned on your phone or your printed tickets.
ARRIVING EARLIER/LATER THAN MY TICKET TIME?
You do need to arrive at the event at the entry time you chose when you booked your tickets. This is to avoid overcrowding and for health and safety purposes. If you arrive a little early or a little late, don’t worry, you will not be refused entry to the event.
WHAT ENTRY TIME DID I CHOOSE?
Information about your preferred entry time is printed on your ticket.
CAN I CHANGE THE DATE OR TIME OF MY VISIT?
As clearly stated on our website and on your tickets, we do not offer the option of changing the date or time of your visit.
CAN I GET A REFUND ON MY TICKETS?
As clearly stated on our website and on your tickets, we do not offer refunds.
HOW LONG DOES IT TAKE TO EXPERIENCE THE EVENT?
The time it will take you to walk around our event will depend on several factors, including, how much time you spend reading about the dinosaurs, how much time you spend enjoying the various activities along the route, the size of the park where we host the event. On average, visitors spend about two hours in our event.
WILL THERE BE FOOD AND DRINK ON SALE?
Yes. There are a handful of street food and drink vendors onsite across the route.
CAN I BRING MY OWN FOOD AND DRINK?
Yes. Many of our visitors enjoy having a family picnic on a dry sunny day at the event.
WHAT SHOULD I WEAR?
Clothes & shoes suited to walking around in a park. Please note, due to the high number of visitors at our events, sometimes the ground may become muddy during or after rain.
ARE FILMING AND PHOTOGRAPHY ALLOWED?
Of course, please share your experience on social media! Also please do leave a positive comment on our FB page and post pictures across all social media. Thank you.